Terms and Conditions

Pedra, Papel, Tesoura®'s Shop Terms and Conditions

1. Scope and Purpose of the General Conditions of the Store

The present General Conditions are intended, with the order form, and the other elements referred to in them, to regulate the terms and conditions for which the Online Shop Pedra, Papel, Tesoura ®, of Nuno Miguel Viana da Silva, with Taxpayer No. 230587569.

The Service consists of the provision, through the address www.pedrapapeltesoura.pt, of access to the Online Store which, in addition to providing information on a set of products and / or services, allows the User, by electronic means, to order the products disclosed therein, under the terms and conditions described herein.

The ordering of products must be made by Users aged 18 or over (eighteen) years (individuals under the age must have authorization from their representatives). The elements and information transmitted by the User will enjoy full legal effects, recognizing the User's electronic purchases, and can not claim the lack of signature for non-compliance with the obligations assumed.

2. Product Information and Contents

We will do everything possible so that the information presented does not contain typographical errors, and will be quickly corrected whenever they occur.

If you purchase a product that has different characteristics to those presented online, you have the right to proceed with the resolution of the purchase agreement in accordance with applicable legal terms (right of free resolution).

We will always try to ship all of the ordered products, but it is possible that in certain cases and due to reasons difficult to control by us, such as human errors or incidences in the computer systems, it is not possible to make available any of the products requested by the User. If any product is not available after you have placed the order, you will be notified by e-mail or by phone. At this point you will be presented with the possibility of canceling the order with the corresponding refund, if you have already made the respective payment.

All information about price, products, specifications, promotional actions and services can be changed at any time.


3.1 All the products and services commercialized in the Online Shop Pedra, Papel, Tesoura® are in accordance with the Portuguese Law.

3.2 The Store has the adequate levels of security, however we are not responsible for any damages suffered by the User and / or third parties due to delays, interruptions, errors and suspensions of communications that originate in factors beyond their control, any deficiencies or failures caused by the communications network or communications services provided by third parties, by the computer system, by modems, by connection software or by any computer virus or by downloading it through the infected or virus-containing file service or other properties that may affect your equipment.

If for any reason of error of access to the electronic site of the Online Shop Pedra, Papel, Tesoura® is impossible to provide service, we will not be responsible for any damages.

3.3 Inquiries of data and information made within the scope of this Service are presumed to be made by the User, with Pedra, Papel, Tesoura® declining any responsibility arising from the misuse or fraudulent use of the information obtained.

3.4 The Pedra, Papel, Tesoura® shall not be liable for any loss or damage caused by abusive use of the Service which is not directly attributable to it as willful intent or gross negligence.

3.5 The Pedra, Papel, Tesoura® shall not be liable for damages or damages arising from non-fulfillment or defective performance of the Service when it is not directly or indirectly attributable to it by way of intent or gross negligence, and is not responsible in particular for (i) errors, omissions or other inaccuracies regarding the information made available through the Service; (ii) damages caused by User's or third party's fault, including infringements of intellectual property, (iii) breach or defective performance resulting from compliance with judicial decisions or administrative authorities, or (iv) for non-compliance or defective performance resulting from the occurrence of force majeure situations, ie situations of an extraordinary or unforeseeable nature, external to the Pedra, Papel, Tesoura® and that can not be controlled by the same, such as fires, power outages, explosions, wars, riots, civil unrest, government decisions, strikes, earthquakes, floods or other natural cataclysms or other situations not controllable by Pedra, Papel, Tesoura® that prevent or impair the fulfillment of the obligations assumed.

3.6. The Pedra, Papel, Tesoura® does not guarantee that:

  • the Service is provided in an uninterrupted manner, is secure, error-free, or operates infinitely;
  • the quality of any product, service, information or any other material purchased or obtained through the Service fulfills any expectations of the User in relation to it;
  • any material obtained in any way through the use of the Service is used at the risk and risk of the User, who is solely responsible for any damage caused to his system and computer equipment or for any loss of data that results from that operation.
  • no advice or information, whether oral or written, obtained by the User from or through the Service will create any guarantee that is not expressed in these General Conditions.

3.7. You agree that Pedra, Papel, Tesoura® can not in any way be liable for any damages, including, but not limited to, damages for loss of profits, data, contents, or any other losses (even if you have been advised in advance by the User on the possibility of such damages), resulting:

  • of the use or impossibility of using the Service;
  • the difficulty of obtaining any substitute of goods / services;
  • unauthorized access or modification to personal databases.

4. Consumer Obligations

4.1. The user undertakes to:

  • Provide personal data and correct addresses;
  • Do not use false identities;
  • Respect the limits of orders imposed.

4.2. If any of the data is incorrect or is insufficient, and therefore there is a delay or impossibility in the processing of the order, or any non-delivery, the responsibility is the User, and the Pedra, Papel, Tesoura® declines any responsibility.

In the event that the consumer breaches any of these obligations, Pedra, Papel, Tesoura® reserves the right to cancel future purchases, block access to the store, cancel the supply of any other services made available simultaneously by Pedra, Papel, Tesoura® to the same User; and also do not allow the User's future access to any or any services made available by Pedra, Papel, Tesoura®.

5. Privacy and Protection of Personal Data

5.1. The Pedra, Papel, Tesoura® guarantees the confidentiality of all data provided by Users.

5.2. The personal data identified in the order form as being of obligatory supply are indispensable to the provision of the Service by Pedra, Papel, Tesoura®. The omission or inaccuracy of the data provided by the User is his sole responsibility and may lead to the refusal to provide the Service by Pedra, Papel, Tesoura®.

5.3. The personal data of the User will be processed and stored in a computerized way and are intended to be used by Pedra, Papel, Tesoura® in the scope of the contractual and / or commercial relationship with the User.

5.4. In accordance with the applicable legislation, the User is guaranteed, without additional charges, the right to access, rectify and update his / her personal data, directly or on written request, as well as the right to oppose the use thereof for the purposes set forth in number, and for this purpose, contact Pedra, Papel, Tesoura®.

5.5. The Internet is an open network, so that the personal data of the User, other personal information and all content hosted on the Service may circulate in the network without security conditions, including the risk of being accessible and used by unauthorized third parties. the effect, and Pedra, Papel, Tesoura® can not be held liable for such access and / or use.

6. Cancellation of orders


6.1 At the request of the User

The User can cancel the order by requesting it to Pedra, Papel, Tesoura® by means of the telephone number or e-mail referring to the order number, which will be accepted as long as it has not yet been processed. After processing, the Pedra, Papel, Tesoura® will try to deliver it, but the User has the option of not accepting it.

For the purpose of cancellation the User must indicate the following data to Pedra, Papel, Tesoura®:

  • a) Order number
  • b) Name and NIF with which you placed the order and delivery address

6.2 By decision of Pedra, Papel, Tesoura®

The Pedra, Papel, Tesoura® reserves the right not to process orders, when it verifies some inconsistency in the presented personal data or observes misconduct on the part of the buyer. The Pedra, Papel, Tesoura® reserves the right not to process any order or refund, in case of errors in the values and / or characteristics of the products, when these result from technical problems or errors unrelated to the Pedra, Papel, Tesoura®.

7. Return (Right of Resolution)


7.1. The User, in case of being a consumer, may exercise the right of withdrawal without any compensation being demanded, within 14 (fourteen) days from the day on which the consumer acquires the physical possession of the property.

In order to exercise this right, the User may use the draft indicated below, and must indicate all of his identification data, the subscribed service that he wishes to resolve and the date of subscription. The communication shall be made, by letter, through the return of the acquired property, or by another suitable and provable means within the period defined above.

The consumer must, within 14 (fourteen) days from the date of the communication of the resolution, return the goods to Pedra, Papel, Tesoura® under proper conditions of use.

The packaging must be returned complete, as it has been delivered and accompanied by all the documentation received, namely, the following documents: sales invoice and the document proving receipt of the product. The packaging and the documents indicated should be sent to the following address:

Pedra, Papel, Tesoura®

de Nuno Miguel Viana da Silva

Rua das Petigueiras, nº7

4925-090 Santa Marta de Portuzelo


7.2. Upon receipt of the return, the value corresponding to the amount paid for the order (value of the sales invoice) will be returned to the User. If you have used a promotional discount code, this amount will not be refunded, ie the refund will only be for the amount actually paid.

Shipping costs will not be refunded.

7.3. The refund method for the returned amount depends on the payment method used in your order. In the case of payments with credit card and PayPal, these are credited to their accounts. In other cases, when NIB/IBAN information is provided, the refund is made to the indicated bank account. Reimbursement is made up to 14 days after receipt of the wish for free resolution and receipt of return of the property.

7.4. In the absence of any of the components of the item sold, or if any of them are not in excellent condition, no refund will be made and the product will be returned to the original shipping address.

8. Intellectual property

8.1. The Store is a registered site and the Service provided by the site itself is the responsibility of Pedra, Papel, Tesoura®.

8.2. The User acknowledges that the Service contains confidential information and is protected by copyright and related rights, industrial property and other applicable legislation.

8.3. You acknowledge that any content appearing in the advertising, prominence, promotion or mention of any sponsor or advertiser is protected by copyright and related rights laws, industrial property laws and other property protection laws, so any use of such content may only occur under the express authorization of the respective owners.

8.4. The User undertakes to respect in full the rights referred to in the previous number, namely to refrain from any acts that may violate the law or said rights, such as reproduction, marketing, transmission or placement to the public's disposal of such content or any other unauthorized acts that have as their object the same contents.

9. Store Service Suspension and Deactivation

9.1. Regardless of any prior or subsequent communication, Pedra, Papel, Tesoura® may, at any time and in its sole discretion, discontinue the provision of the Service and / or part of the Service to any or all Users.

9.2. The Pedra, Papel, Tesoura® also reserves the right to suspend or immediately cease access to the Service, in the following cases:

  • a) When the User does not observe the conditions of use referred to in the General Conditions;
  • b) When Pedra, Papel, Tesoura® ceases access to the Lodge, by prior notice 15 days prior to the date of cessation.

9.3. The suspension or termination of the Service by the Pedra, Papel, Tesoura® under the terms of the previous numbers, does not matter the right of the User or third parties to any compensation or other compensation, and Pedra, Papel, Tesoura® can not be held liable or any by any consequence resulting from the suspension, cancellation, cancellation of the Service.

9.4. In the situations described above, the Pedra, Papel, Tesoura® will communicate to the User, in advance so that he may, wanting to safeguard the contents of his area of view of orders within 3 (three) business days from the sending of the email or make the information available on the Service homepage.

10. Communications

10.1. Without prejudice to other forms of communication set forth in these General Conditions, notifications made to the User that relate to the Service, including any changes to these General Conditions, may be made to the User's email address, by SMS or telephone contact .

10.2. The User agrees to receive any communication and / or notification related to the Online Store, to the address, telephone number and or e-mail address ("e-mail") indicated in the ordering process.

At any time, you may request that you do not receive these communications and / or notifications through the Contact Form or through the option "Do not receive the Newsletter" entered in each Newsletter.

11. Reclamations

11.1. The User may submit any contractual conflicts, the arbitration and mediation mechanisms that are or may be legally constituted, as well as claim from the Pedra, Papel, Tesoura® acts and omissions that violate the legal provisions applicable to the acquisition of goods.

11.2. The complaint must be filed within a maximum of thirty (30) days, counted from the knowledge of the facts by the User, and recorded in the information systems of Pedra, Papel, Tesoura® that should decide the complaint and notify the interested party within the maximum period thirty (30) days from the date of its receipt.

11.3. In the event of a dispute, the consumer may resort to a Consumer Dispute Resolution Body:

Centro de Informação e Arbitragem Tribunal Arbitral de Consumo

Av. Rocha Páris, 103 - 4900-394 Viana do Castelo

GPS - N 41º 41' 46.861"/ W 8º 49' 38.712"

Tel: 258 809 335 Fax: 258 809 389

Email: ciab.viana@cm-viana-castelo.pt


Mais informações em Portal do Consumidor www.consumidor.pt


12. Applicable Law

The Contract is governed by Portuguese law.


This document has been translated using Google Translate, so there may be some errors